1. Conference Fee

The conference fee entitles the registered delegate to attend all conference sessions and networking refreshment breaks, including lunch and any cocktail reception associated with the event. The fee also includes any conference materials, which will be handed out upon registration.

2. Payment

Payment in full must be made prior to the event taking place. Payments can be made by American Express, Visa, MasterCard, or by wire transfer. If registering 4 weeks or less prior to the event, delegates MUST pay by credit card.

3. Cancellation Policy

a) Notice of cancellation received more than 14 days before event:
Any cancellation received more than fourteen (14) days prior to the date of the event will be subject to a charge of 50% of the full delegate rate.
Alternatively, the cancelling delegate may elect to receive a 100% credit to be used at another PEI event for up to 12 months from the date of issuance (including the next iteration of the event for which the cancellation has been received).
b) Notice of cancellation received less than 14 days before event:
Any cancellation received in writing less than fourteen (14) days prior to the date of the conference will receive a 100% credit to be used at another PEI event for up to 12 months from the date of issuance (including the next iteration of the event for which the cancellation has been received).
All cancellations must be made in writing (by letter, fax or email - proof of receipt will be required) to the relevant contact at PEI Conferences for that event. We regret that no refunds will be made for cancellations made within 14 days of an event and there will be no exceptions to this policy. This policy is necessary due to our advance guarantee obligations and the costs associated with administering the event.

4. Substitution Policy

Substitutions within organisations may be arranged as long as PEI is notified in writing in advance of the conference. No external substitutions may be made and under no circumstances may registrations be shared.

5. Postponement

In the unlikely event that PEI Conferences postpones an event, delegate payments already received will be credited to a future PEI event, on a date convenient to the attendee and will not have an expiration date.

6. Force Majeure

If for any reason beyond PEI's reasonable control (including but not limited to: strikes; acts, regulations or orders of governmental authorities; civil disorder; disasters; acts of terrorism; acts of war; acts of God) it is impossible to run an event, PEI reserves the right to retain delegate fees as a contribution to all venue and administrative costs incurred.

7. Travel and accommodation

PEI Conferences is not accountable for booking accommodation and transfers to and from the conference venue and will not accept liability for any public or individual transport disruption or deferral.

8. Speakers and agenda

Please be aware that all speakers were confirmed at the time of the published agenda, however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. PEI Conferences reserves the right to alter or modify the advertised speakers and/or agenda topics if necessary. Please visit the relevant dedicated event website which is updated regularly.